We have all been to the fast food restaurant at some time in our life and experienced the upsell:“Would you like fries with that?” or “Would you like to upsize to a large combo meal?”

This is great staff training and sale skills, thus, can have an enormous impact on a company’s turnover. However, in the world of outsourcing, we are now also seeing a lot of extras added to the client’s monthly invoice.

ZigZag Offshoring has a number of potential new clients contact us to relocate their staff onto our facility. During the conversations, we started to ask questions as to why they wanted to move their team from their already established base. The constant answer was the extras that keep being added to their monthly invoice was causing large increases in the cost of outsourcing.

Some of the extras included:

  • Staff Management costs
  • 10 – 20% surcharge on client purchases
  • Admin fee of up to 15 %
  • Printing and photocopying charges
  • IT support
  • Fees to use meeting room
  • HR costings for reviewing & disciplining staff

In many cases, these “extras” added up to 30-40% in additional fees─ on top of the Seat Lease and disclosed fees.

Outsourcing is a wonderful tool for most businesses, but beware of the extras! Read the fine print and ask for sample invoices, including all the monthly additional charges.

Surely, you don’t need to have fries with that!


Vince Dickson | Director

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