Why Offshore in The Philippines
With the fast and steady bloom of the Business Process Outsourcing (BPO) industry in the country, the Philippines has become a leader in offshoring. Since the year 2000, the country has grown from four call-centers to over 800 by 2016. The industry contributes to roughly 10% of the country’s GDP.
English language proficient country
With the country’s history and geographic location, it should come as no surprise that the Philippines has a large pool of highly educated English-speaking individuals. English is the unofficial second language of the Philippines and is taught in nearly all schools.
Very supportive government
The Philippines has exceeded its AUD $27.5 billion revenue target for the BPO industry in 2015, filing an almost AUD $28.9 billion in revenue and employing well over 1.1 million people. It is estimated by the World Bank that by 2020, BPO revenues in the Philippines could surpass AUD $65.6 billion while providing more than 2.6 million jobs!
The Philippine government has continued to actively invest and support the industry. Along with this, they have set up an environment where both the quality of the learning institutions, as well as the infrastructures for telecommunications networks, meet global standards.
Geographically strategic location
The Philippines is a strategic location as it is located almost midway between the United States, Australia, and Europe.
The Philippines is home to a culturally globalised population who can empathise with international clients. It is also home to one of the friendliest cultures in the world, providing top-quality customer service to its primarily western clients.